Every policy below is also written into the rental agreement you sign at booking. We publish them here so you can read them before you spend a dollar. If anything is unclear, call us at 1-706-237-8070 — a real person answers.
Booking & Payment
HOW BOOKING WORKS
01
25% deposit locks your date
A 25% deposit (minimum $50) is due at booking. Your reservation is confirmed once we have your signed agreement and deposit — not before. Dates are first-come, first-served.
02
Balance due at delivery
The remaining balance is due in full when we arrive, before equipment is unloaded. Cash and checks carry no fee; credit/debit cards add a 3.5% processing fee.
03
Booking inside 48 hours
Bookings made less than 48 hours before the event are paid in full at booking.
Cancellation
IF YOUR PLANS CHANGE
01
7+ days before your event
Full refund of everything you’ve paid, less any card processing fees.
02
3–6 days before
No cash refund, but you receive a rain-check credit for the full amount paid, good for 12 months from your original event date.
03
Less than 48 hours / same day
No refund or credit, and the full balance remains due.
04
After delivery & setup
Once equipment is set up, the rental fee is earned — no refunds for any reason, including weather changes.
Weather
THE WEATHER CALL
01
We make the call — and we err on the side of safety
We monitor the forecast for your event address. We cancel before delivery if any of these are forecast during your event: sustained winds of 20+ mph, gusts of 25+ mph, temperature below 40°F, lightning or thunder, or a 60%+ chance of rain over your event window.
02
If we cancel, you don’t lose your money
A weather cancellation before delivery converts everything you’ve paid into a rain-check credit valid for 12 months.
03
During your event
If winds pick up past 20 mph or there’s lightning or thunder, the unit must be cleared and shut down immediately. We brief you on exactly how at delivery.
Delivery & Setup
WHAT WE NEED FROM YOU
01
Free delivery within 25 miles
Delivery, professional setup, takedown, and a full safety briefing are included within 25 miles of Hartwell. Beyond that, mileage is calculated at checkout before you pay.
02
Your setup area
A clear, level space free of rocks, sticks, and debris, with a dedicated power outlet within 50 feet of each unit (some large units need two circuits — we tell you at booking). Water units need a working outdoor spigot within 50 feet.
03
Underground utilities
If we’re staking into grass, call 811 before your event so buried lines get marked. It’s free.
Safety
THE HOUSE RULES
01
An adult watches, always
A responsible adult (18+) actively supervises the unit the entire rental — that’s non-negotiable and it’s in the agreement you sign.
02
What stays off the unit
Shoes, food, drinks, gum, pets, silly string, confetti, and glitter. Riders grouped by size, posted occupancy limits enforced, no flips or rough play.
03
Never unplug the blower while in use
Sudden deflation with riders on board is the single most dangerous thing that can happen to an inflatable. We walk you through safe shutdown at delivery, and you sign off on the briefing.
READ IT ALL BEFORE YOU BOOK?
The full rental agreement — including the complete fee schedule and liability terms — is presented word-for-word during checkout, and we’re happy to send it ahead of time. Just ask.
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